Delivery & Terms
Acceptance of your order
If we receive your order before 1pm Tuesday – Friday, we aim to dispatch your order the same day.
Orders placed after 1pm on Friday and over the weekend will be posted out the following Tuesday. Please be advised that during busy times, dispatch may be up to 48 hours after placing your order. In the unlikely event that your order is out of stock, we shall contact you to advise and if possible, offer either an alternative delivery date or refund.
You will receive email confirmation once your order has been shipped.
We keep proof of postage for all items sent. If a parcel has not arrived with you, please leave up to 10 working days before contacting us. Royal Mail will only consider a parcel lost after 10 working days.
All orders will be shipped in Sugar Cane mailing bags. These bags are produced from a byproduct of sugar cane which was grown in reclaimed wasteland and therefore has no impact on the rainforest. Our bags are fully recyclable and have all the properties of polythene – such as strength and durability, without the harmful properties of using polythene. The Fabric Boutique is committed to finding ways to reduce our carbon footprint, minimise waste, recycle responsibly and source environmentally friendly and sustainable packaging.
Our UK flat rate is £3.50 for Royal Mail Tracked 48.
This service provides end-to-end tracking for peace of mind. With Royal Mail Tracked 48, get your parcel delivered within two to three working days.
If your order is placed before 1pm, we shall endeavour to post the very same day, Tuesday to Friday.
If your order is particularly heavy or high in value, we may opt to send via a courier. We shall advise you of the tracking number.
If you require an alternative service i.e. next day delivery etc, please email us email@example.com and we shall endeavour to facilitate your request.
Collecting from the shop
You may wish to collect your order from The Fabric Boutique shop in Ashby, rather than have it delivered. If so, please choose the option “Collect from the shop” at the checkout. Collections can be made between 10.30am and 3.30pm Tuesday to Saturday. Please leave 24 hours after ordering before collecting from the shop.
We offer a delivery service to non UK residents. As per our UK customers, we use Royal Mail and dedicated couriers.
Parcels that are under 2kg in weight will be sent via Royal Mail International Tracked. Parcels sent via International Tracked have a delivery time of 3-5 days from day of dispatch for Europe and 5-7 days for non European destinations.
Parcels are fully tracked to delivery point. A confirmation email and tracking number will be sent once the parcel is booked in.
Prices for parcels under 2kg weight are as follows:
- Europe flat rate is £20.00
- USA flat rate is £30.00
- Canada flat rate is £30.00
- Australia, New Zealand and Singapore flat rate is £35.00
- Rest of the World is £30.00
*Parcels that are over 2kg will be sent via a courier. Please be advised that prices for international shipping vary – mainly due to the dimensions and weight of the parcel and insurance costs. I will always insist on full insurance. If your parcel exceeds the cost for flat rate shipping, I shall email you to see if you wish to proceed, as there may be extra charges incurred. You will have the opportunity to cancel your order should you wish.
Please note, any customs charges – duties and taxes that may be incurred – are the responsibility of the customer. All documentation required by Customs will be dispatched appropriately with your order.